After yesterday's post, I though I should provide something a little more helpful to my readers. Here are some tips I've developed from answering customer service calls and emails from time to time. You may have some other extremely helpful tips, feel free to leave them in the comments so we can all benefit!
Be Specific. This is definitely my number one tip. If you aren't specific it means that the person on the other end doesn't know details that can be used to rectify the situation. Also, the more details you provide the more credibility you lend to the situation. If it is a reoccurring incident call each time it happens. From a customer service standpoint, we would rather rectify the situation now than find about it in two days when it has happened two more times.Don't Rant, Yell, or Scream. Tell someone you would like to complain and then do it with a cool head. This may mean that you need to write an email complaint versus getting on the phone. Keep in mind th…
Be Specific. This is definitely my number one tip. If you aren't specific it means that the person on the other end doesn't know details that can be used to rectify the situation. Also, the more details you provide the more credibility you lend to the situation. If it is a reoccurring incident call each time it happens. From a customer service standpoint, we would rather rectify the situation now than find about it in two days when it has happened two more times.Don't Rant, Yell, or Scream. Tell someone you would like to complain and then do it with a cool head. This may mean that you need to write an email complaint versus getting on the phone. Keep in mind th…
Just prayed for you!
ReplyDeleteThanks so much, Brenda!
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