After yesterday's post, I though I should provide something a little more helpful to my readers. Here are some tips I've developed from answering customer service calls and emails from time to time. You may have some other extremely helpful tips, feel free to leave them in the comments so we can all benefit! Be Specific. This is definitely my number one tip. If you aren't specific it means that the person on the other end doesn't know details that can be used to rectify the situation. Also, the more details you provide the more credibility you lend to the situation. If it is a reoccurring incident call each time it happens. From a customer service standpoint, we would rather rectify the situation now than find about it in two days when it has happened two more times.Don't Rant, Yell, or Scream. Tell someone you would like to complain and then do it with a cool head. This may mean that you need to write an email complaint versus getting on the phone. Keep in mind th…
I'm a big fan of Katherine Reay's work. Her stories are entertaining and deep. I took this a book to read on the beach, but I couldn't put it down and spent time reading instead of beaching. Lizzy and Jane are sisters. Estranged by the past and living on different coasts when Jane is diagnosed with cancer. Lizzy returns home for a visit and they struggle to reconnect in ways that will help heal.
You can trust Reay to take you on an emotional journey with her books and Lizzy and Jane did not disappoint. The characters are real with their own passions, struggles and flaws. Their family is fractured, but the hope they have for rebuilding is alive.
I loved this book and I think you will too. My only complaint was that it eventually ended.
Hi, Sweetums! I should warn you that I'm about to gush!
I just finished The Royal We by Heather Cocks & Jessica Morgan. To say it was unputdownable is an understatement.
Cornell college student Bex Porter decides to do an exchange program at Oxford one semester and when she arrives on campus who should open the door to her new life but Steve Prince Nick. Bex didn't come to Oxford in hopes of finding love, she came for the adventure and the art. What she finds instead is something so much more.
The Royal We did not disappoint with its lively and well developed characters. It's British backdrop and truthful narrator gave it the feel of having a chat with your bestie over a cup of tea. I stayed up late and got up early so that I could keep reading. I didn't want this book to end. But it didn't disappoint, even until…